Frequently Asked Questions
The following is a list of many of the most common questions our customers have asked over the years. There is little doubt that some of these may have arisen for you while perusing through our home here on the World Wide Web. We hope you will find these helpful and complete, giving you a clear understanding of any questions you may have on our business, or about the telecommunications industry in general.
Which telephone company does Future Communication Solutions connect their customers to?
FCS does not use just one telephone company. We are what could be termed as a "communications brokerage," meaning we connect our clients to different communications Service Providers depending on their needs, although we pride ourselves in being more than simply a brokerage. We are a Premium Account Management Group, . The great thing about having an independent company like ourselves review your telecommunications needs is that we are able to give you fair, honest, good advice that is not governed by any one telephone company. Each and every Service Provider we use is 'hand picked' by the company directors to ensure you are getting great value for money, while also being provided with the higest level of customer service.
How do much will it cost me for the services of Future Communication Solutions?This is the best part! It will not cost you or your business anything to use our services. Our service is completely complementary so there is nothing at all to lose. In fact, if we have not arranged you new solution already you are about to increase the profits for your organisation. If you are the business owner you will achieve greater profitability and financial freedom, which, after all is why you went into business in the first place!
So if it doesn't cost my business money, how does Future Communication Solutions make theirs?
A good question and many of our customers ask us this. After finding you the greatest savings with the most appropriate telephone company, they pay us a "finders fee" for connecting you to their billing system. This means you receive the greatest saving off your communications expenses, our friendly and helpful customer service and it costs your business nothing for the privilege!
I am in currently in contract with my phone company, so there is nothing I can do right now, is there?
The great news is that we are often help our clients with their phone accounts, even though they still have time remaining on their current contracts, without them having to absorb any disconnection fees themselves! What this means is that you are able to start saving right away. Call our 1800 number, or click here now so we can speak with you about your particular circumstances and assess whether we can help you at this very moment, or in the very near future.
Does our business have to enter into a long term contract?
No, absolutely not. In most cases the choice is yours. None of our landline (fixed line) products have a compulsory contract period, which is great for your peace of mind. With the mobile, internet products and other services we offer, you usually have a choice of term ranging from anything from zero months to up to 24 months. We will take you through all of the options most relevant to your business.
What happens if I have a fault with my telephone lines?All of our landline providers have a 24hr / 7 day call centres to tend to any faults on telephone lines. Your telephone lines are maintained by Telstra, just as they always have been. To protect you the Australian Communications Authority have strict guidelines, or Service Level Agreement criteria. What this means is that by law all telephone companies must adhere to these guidelines, protecting you the consumer from undermining levels or service. You will deal with your new telephone company exculsively who will work with Telstra to ensure any problems are dealt with quickly and efficiently. On top of this we will work with you also to make sure that you are receiving the service and resolutions you rightly deserve.
What happens if my mobile phone breaks down?
No problem. Future Communication Solutions offers a mobile phone loan service so you are never 'stuck up the creek without a paddle.' Communication is the heart of any business and noone understands this this we do! We will advise you of your nearest repair agent and despatch you an interim mobile phone that very same day. This is the service you need if you are to carry on being able to run your business effectively!
Why shouldn't I just go and find the best Service Providers myself? Why use Future Communication Solutions?
You are more than welcome to but why would you? We have done the ground work for you. Our business was founded for two main reasons. To reduce the cost to you of doing business, and to provide you with exceptional customer service. You are our business. We are the leading professionals in our industry, so let us focus on what we are good at. That way you can get on with the running of your business. You will be endowed with much more than just reduced phone accounts. You will be blessed with the finest service you have ever received and the peace of mind that in one core area of your business, things couldn't be better.
